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what should I do if I want to quit after the starter kit ?

what should I do if I want to quit after the starter kit ?
Sveinbjörg Report inappropriate content

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  • Hi Sveinbjörg,

    Thank you for your message!

    If you wish to end the subscription before completing your 6 monthly payments, Zinzino will charge you a fee of 50€.

    If you choose this, no refund will be made, and no products will be sent. Your subscription ends immediately after paying the 50€ invoice. Please contact Customer Service for creating this invoice and any further questions or concerns you may have this cancellation fee and what it includes.  

    Kind regards,
    Tiina Customer Service
  • Is this cancels all subscriptions, if people have more than one, or only one of them?
    Thank You.
    abc
  • Hello Abc,

    Thank you for your inquiry!  If you have more more than one subscription and wish to cancel each subscription before the time is over, it is 50€ per each subscription.

    We hope this helps if not let us know and we will help you further,
    Vanessa Partner Support
  • I want to end my subscription after completing my 6 monthly payments.
    what should I do.
    best regards


    Sveinbjörg
  • Hello Svenbjörg,

    Thank you for your inquiry!  You can write to our Icelandic Support at: customer.is@zinzino.com and let them know you would like to stop your subscription with us.

    Have a great day,
    Vanessa Partner Support
  • Hello.

    I want to end my subscription now.

    Thank you an best wishes.
    Sonja B. Jónsdóttir
  • Hi Sonja,

    Thank you for your message!

    Please contact our Icelandic Support (customer.is@zinzino.com or +354 546 96 10) and let them know you would like to stop your subscription with us. Please remember to also include your customer ID.

    Kind regards,
    Tiina Customer Service
  • Hi

    I've read the messages above, so if a customer wants to end their subscription at the end of the 6month subscription there is no charge, correct ?

    Thanks

    Stuart Bimson


    stuart Bimson
  • Hello Stuart,

    Thank you for your inquiry! Yes, you are correct, if the customer has paid all their 6 monthly payments, they can close their subscription free of charge.

    Have a great day,
    Vanessa Partner Support
  • BONJOUR.
    i want to stop my susciption after six month.
    best regard
    scialom olivier
  • Hello Olivier,

    Thank you for your inquiry.  We ask that you come back to us after your 5th payment is made (that will be November for you) to let us know you would like to stop your subscription. We will be happy to process your request then as we always require a 30 day cancellation notice.

    Thank you in advance for your cooperation in this matter and we wish you a good day,
    Vanessa Partner Support
  • Hi
    I would like to end my subscribtion now. How do I this?
    Thank you.
    Sanna
    Sanna á Løgmansbø
  • Hello Sanna,

    Thank you for your inquiry.  You can contact our support at:  customer.eu@zinzino.com and they can help you with your cancellation.

    Have a wonderful day,
    Vanessa Partner Support
  • Jó estét kívánok!  Kérdéssel szeretnék Önhöz fordulni. 

    2019. március 29-én kezdtem el rendelni a Zinzino cég termékeit. A Balance olaj kezdő csomag mellett még egy Proktetet rendeltem az immunrendszerem erősítésére. Mivel a térdemmel probléma van májusban a Protekt terméket az X-tendre cseréltettem. Az immunrendszerem erősítésére kiválóan hat, de a térdem még mindig fáj. Így az X-tendet szeretném tovább folytatni. Problémám lenne az, hogy a halolaj rendszeres fogyasztása mellett felgyülemlett nekem a halolaj készletem, + két 3 dcl-es üveg töbletem van.

    Kérdéseim: 

    * Lehetne-e szüneteltetni a halolaj vásárlását, amíg elkopik a jelenlegi készletem? 

    * Lehetséges lenne-e a továbbiakban a halolaj nélkül csak az X-tendet fizetnem és fogyasztanom?

    * Mi a teendő abban az esetben, ha netán majd a későbbiekben  be szeretném fejezni a Zinzino termékek fogyasztását?

    Üdvözlettel Bea, Szlovákia, 2019.10.29.






    Matyi Beáta
  • Hello Beata,  

    Thank you for your inquiry! We will answer you in English as we do not have a Hungarian Forum (yet!). We have closed your oil subscription and kept your Xtend subscription. We hope this helps you knee!

    Also, you can receive help in Hungarian by writing to: customer.hu@zinzino.com for help. Or you can call: +36 170 155 55

    Have a great day,
    Vanessa Partner Support

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