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What Is the Difference Between a Premier Customer And A Retail Customer?

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  • Premier customers have ordered and paid for a startkit with a bounded monthly subscription. They get discounted prices and other offers.

    All other customers are Retail customers, they are not bound and they pay retail prices.
    Zinzino Customer service
  • Hi,
    Please advise about Balance Basic - start kit 1. If I buy it for 79eur + 6 mths fee as premier customer, do I get the starter kit and some product every month? Or just a kit once?

  • Hello Ringaile,

    Thank you for your inquiry.  

    After you buy your starter kit, you have an agreement to pay a fee every month and then receive a double delivery every OTHER month.  For example:
    Pay July's invoice (no product comes)
    Pay August's invoice (a double delivery comes after paying the invoice, you will receive July AND August's package together in one package).

    We also have our prepaid kits, where you pay everything at once.  This means no 6 monthly payments and you receive ALL your products at once, you can read more about this here:

    We hope this answers your question and you find what you need, if you have more questions please feel free to let us know and we will happily help you!

    Have a wonderful and healthy day!
    Vanessa Partner Support
  • Hi, thanks for replying. What product comes every second month? Let's say I pay 39 fee and the again +29 for balance oil or so?
  • Hello Ringaile,

    Thank you for your inquiry.  Please see below:

    How the delivery process works:
    1. You pay your order every month (for example:  if it is July's invoice ==>39€ plus 3,50=42.50€ total invoice for month one).
    2. You then pay August invoice of the same amount as July's, but this month, in August you will receive a delivery of two bottles of oil (or whichever product you have chosen) in one package.
    We hope this helps, you can find more information in our Forum (choose the language of choice) at:

    You are more than welcomed to come back to us if you have more questions or concerns via the Forum or you can reach us via email at or via phone +46 (0)31 771 71 51.

    Have wonderful and healthy day!

    Vanessa Partner Support

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