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When will I receive my BalanceTest result?

It's been already three weeks that I have sent my blood test to you and yet I haven't received any response. Can you confirm to me how long does it take to get a response. I've consulted the web and it says my test is not yet analized or doesnt exist.
Thank you in advance for the response


  • Hello Thais,

    Thank you for your question! Your blood test results can take up to 5 weeks, so we suggest to wait just a bit longer and then check your test again. This being said, when you do go to check your test results again, you will have to re-register your information, please know this is a normal routine.

    We hope this helps you! If not, please come back to us and we will gladly help you!

    Have a great day!

    Vanessa Partner Support
  • Hi Vanessa, can you elaborate on what you said about re-registering the information? In what situations will the pre-registered information have to be re-entered? Say, you have entered the information when the test was taken, will that information always disappear? Or, when does this happen? Have a great day! :-)

  • Hi Tore,

    Thank you for your message!

    Sometimes the test website requires re-registering the test-ID in order to get the result pages open, even though you already had filled in the information. It is only a technical issue, so if the form opens after clicking "send", you can just fill in the information again. If your test has been analysed, the result page will open after submitting the form.

    Have a nice day!

    Best regards,

    Tiina Customer Service

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