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How do I cancel my subscription?

How do I cancel my subscription?
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  • To cancel your subscription please contact Customer Service.

    Your subscription can be cancelled at the earliest after your fifth invoice has been paid.  As Zinzino ask for a 30 day cancellation notice.

    You might also be interested in reading this post How long is the binding period of my subscription?

    Cancellation fee
    If you however, wish to end the agreement before completing your 6 monthly payments, Zinzino will charge you a fee of 50€.
    If you choose this, no refund will be made, and no products will be sent. Your subscription ends immediately after paying the 50€ invoice. Please contact Customer Service for creating this invoice and any further questions or concerns you may have this cancellation fee and what it includes. 
    Zinzino Customer service
  • I accept and understand that the supscription time of 6 Month has to be fullfilled, but howcome its not possible to cancel the subsciption before the end of the 6 Month, with an end-date just after the 6 Month??
    Jorgen
  • Hi Jorgen,

    Thank you for your message!

    Unfortunately we cannot save the cancellation in our system beforehand: the earliest we can start the 30-day cancellation period, is when the customer has only one monthly installment left of their subscription (i.e. 5 of the 6 already paid).

    Kind regards,
    Tiina Customer Service
  • How I can finished my subscription? 6 month is over, I cannot continue, bicause I have no maney, I am pensioner. Its not fair to continue, if subscription is for up to a certain time. This is my opinion! Information about me in Finland has Olga (Olia)V.
    Ljubov Lössakova
  • Hello Ljubov,

    Thank you for your inquiry.  It looks like we have had a conversation with your partner and we have cancelled your subscription with us.  We ask that you only pay your last invoice for April.  This may have been conveyed to you by your partner.

    We thank you for your time with us and wish you good health!
    Vanessa Customer service

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