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How Do I Cancel My Subscription?

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  • To cancel your subscription please contact Customer Service.

    Your subscription can be cancelled at the earliest after your fifth invoice has been paid.  As Zinzino ask for a 30 day cancellation notice.

    You might also be interested in reading this post How long is the binding period of my subscription?

    Cancellation fee
    If you however, wish to end the agreement before completing your 6 monthly payments, Zinzino will charge you a fee of 50€.

    If you choose this, no refund will be made, and no products will be sent. Your subscription ends immediately after paying the 50€ invoice. Please contact Customer Service for creating this invoice and any further questions or concerns you may have this cancellation fee and what it includes. 
    Zinzino Customer service
  • I accept and understand that the subscription time of 6 Month has to be fulfilled, but how come its not possible to cancel the subscription before the end of the 6th month, with an end date just after the 6th month??
    Jorgen
  • Hi Jorgen,

    Thank you for your inquiry!

    Unfortunately we cannot save the cancellation in our system beforehand: the earliest we can start the 30-day cancellation period, is when the customer has only one monthly installment left of their subscription (i.e. 5 of the 6 already paid).

    Kind regards,
    Tiina Customer Service
  • Tsztelt Ügyfélszolgálat! 

    Előfizetésem 6 havi részletét kifizettem, ÍGY teljesítettem a 6 hónapra vonatkozó feliratkozási időt. 
    Ezzel együtt lemondom, pontosabban lemondhatom anélkül, hogy érvényesíthessék  az 50 eurós szankciót. 
    Kérem lemondásom szíves tudomásulvételét. 

    Üdvözlettel:
    Józsefné Nagy
    Józsefné Nagy
  • Hello Jozsefne,

    Thank you for your inquiry.  If you can please let us know your request in English we will be able to help you further.

    Thank you for your cooperation in this matter.

    Best wishes,
    Vanessa Partner Support
  • T.Cím!
    A 6 hónapos előfizetés lejárt. Előfizetési szerződésem lemondom.

    Egyed Miklós
  • Hello Egyed,

    Thank you for your inquiry.  Please let us know your question or concern in English OR you can contact our Hungarian support at:  customer.hu@zinzino.com

    Have a great day,
    Vanessa Partner Support

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