Cancellation

Hi there ...i want to stop getting the balace oil .
Áslaug Stefánsd Report inappropriate content

Comments

  • Hello Aslaug,

    Thank you for your inquiry!  Please contact our Icelandic Support at: customer.is@zinzino.com.
    Vanessa Partner Support
  • I would like to cancel my order thank you
    Andrea Hawthorne
  • Hello Andrea,

    Thank you for your inquiry. You are bound to six monthly payments and you have only paid 3 of 6, after the 5th payment you can let us know that you would like to stop your subscription with us.

    We require a 30 day notice, if you have further questions about your commitment time please contact your sponsor.

    Have a great day,
    Vanessa Partner Support
  • Hello I would like to stop getting by balance oil.
    Gabriele
  • Hi Gabriele,

    Thank you for your inquiry.

    Please contact our Italian customer service at customer.it@zinzino.com or call +46 31771 7151. Please also include your customerID in your message or have it ready when you call.

    Kind regards,
    Tiina Customer Service
  • Hello I would like to cancel my subscription. My ID is 200605xxxx
    Munira Ibrahim

  • Hello Munira,

    We can't comply with your request.

    Your subscription with Zinzino includes a startkit and a subscription that is binding for 6 months of payments, you have thus far paid 2 of 6 payments. After the fifth payment you can come back to us and let us know you would like to cancel your subscription.

    Have a nice day!
    Alexandre
  • hi i want to cancel my coffee subscription ID 200543xxxx
    Atli Bergthor
  • Hello Atli,

    Thank you for your request!  But we are sad to see you go!  If you feel you have too much products, we can pause your subscription for up to 6 months?  Please just let us know.  And for being a loyal customer, if you would like to continue with us we offer a gift.

    Otherwise, we have closed your subscription with us and we wish you all the best in life and health!
    Vanessa Partner Support
  • Hello I would like to cancel my subscription. My ID is # 2005641xxx.
    Dominika
  • Hi Dominika,

    Thank you for your message!

    Your subscription is now cancelled. Please let us know if you'd like to pause it instead (6 months) or perhaps continue with another product?

    Your ID number is still valid and you're welcome to use our webshop in the future as well.

    Kind regards,
    Tiina Customer Service
  • Hello, I'd like to cancel my subscription. My ID is 200528xxxx
    Ewa
  • Hi Ewa,

    Thank you for your message!

    Your subscription is now cancelled. Please let us know if you'd like to pause it instead (6 months) or perhaps continue with another product?

    Your ID number is still valid and you're welcome to use our webshop in the future as well.

    Kind regards,
    Tiina Customer Service
  • I would like to pause my subscription for 2 months.
    Thank you 200604xxxx
    June King
  • Hello June,

    Thank you for your request!  We have now paused your subscription for two months and it will begin, automatically, again on the 7th of January 2020.

    Thank you for your business with us and we looking forward to seeing you back in 2020!

    Have a great day,
    Vanessa Partner Support
  • Hello,

    I would like to cancel my subscription. And the last order as of 27.10.2019.

    Thank you.
    Guna Bundule
    Guna Bundule
  • Hello Guna,

    Thank you for your request!  We are sad to see a long time customer go!  If you would like to pause your subscription again, we can do that for up to six months?  If you would like to continue with another product, we offer a loyal customer gift for continuing with us. Please let us know. 

    Otherwise, we have closed the last invoice and your subscription with us.  We wish you all the best in life and health,
    Vanessa Partner Support
  • Hello, I'd like to cancel my subscription. My ID is 200585XXXX
    Juliánna
  • Hello Julianna,

    Thank you for your inquiry!  We see that you have two payments left on your subscription, please come back to us after your 5th payment, as we require 30 days cancellation notice.

    Thank you and have a great day,
    Vanessa Partner Support
  • Ik wil mijn abonnement stopzetten, mijn ID is 200582xxxx
    Henny
  • Hello Henny,

    Thank you for your inquiry, but we can only respond in English in this forum.  If you would like help in Dutch, please contact our customer support department at: customer.nl@zinzino.com

    Have a great day,
    Vanessa Partner Support
  • Hello, I'd like to cancel my subscription. My ID is 370462xxxx.
    Valmiermuižas pils
  • Hello Sia,

    Thank you for your request. I see my colleague has sent you an email and closed your subscription. Please respond to this email so that they know how you would like to proceed.

    Have a great day,
    Vanessa Partner Support
  • Hello, I'd like to cancel my subscription. My ID is 200585xxxx.
    Alíz Ács-Brandhuber
  • Hello Aliz,

    Thank you for your request!  We are sad to see you go!  If you feel you have too much products, we are happy to pause your account for up to 6 months? Please let us know. 

    Otherwise, we have created your last two invoices for payment and you will receive one more delivery. We thank you for your time with us and we wish you all the best in life and health.

    Best wishes,
    Vanessa Partner Support
  • Hi,

    I would like to suspend my subscription for 12 months. if there is no possibilities to suspend then please cancel.

    Thanks a lot.

    Adomas
    Adomas
  • Hello Adomas,

    Thank you for your inquiry! We have now paused your customer number for 12 months. It will begin automatically again the 11th of November 2020.

    Have a great day,
    Vanessa Partner Support
  • Hi,

    I would like to cancel my subscription. My id is: 
    ID# 200588xxxx

    Zsolt
  • Hello Zsolt,

    Thank you for your request. At this time you have paid 4 of 6 payments, please come back to us with your cancellation request after the 5th payment. Thank you for this!

    Have a wonderful day,
    Vanessa Partner Support

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