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Why do I pay for shipping every month?

Hi Zinzino

I have been paying for the monthly subscription two times now but nothing has been sent to me? I payed the Premier package i June, and still have a big and a small bottle left. I do not understand why you take the monthly subscription from my account two times now without sending anything?

Also I do not understand why there should be a shipment within the first 2-3 months as the starter kit contains two big and two small bottles, they last more than 3 months

Comments

  • Hi Stig,

    Thank you for your message.

    The shipping fees have been divided to two invoices so that we can keep the shipping costs as low as possible. Your delivery is now being sent to you and you will receive both July and August products in the same package.

    It has been calculated that one 300ml bottle lasts on average one month, so the start kit should last around 2,5 months. Of course, people have different dosage so it varies how much product is consumed each month.

    Kind regards,
    Tiina Customer Service
  • Hi,
    I have not received my September Oil as of yet although you took my payment on September 5th - it says that is should take between 4-10 working days for it to arrive and still nothing - the tracking icon on the order is also not working so it looks like nothing is sent? And now I run on my very last dosage in the bottle I have... Please advise.

    Best,
     Anine
    Anine
  • Hi Anine,

    Thank you for your message!

    Your September payment is only the first half of the shipment. Your delivery will be shipped after October payment and you will get 2 months' products in one delivery.

    The shipping fees have been divided between two invoices so that we can keep the shipping costs as low as possible. In other words, invoices are sent every month and deliveries every other month (when two invoices have been paid).

    Kind regards,
    Tiina Customer Service

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